Scope of the Agreement

The Pro Makeup Bt. (hereinafter: the “Seller”)

Registered seat: 1117 Budapest, Szerémi út 7/a

Company registration number: 0106781526

Tax number: HU 28093677243

E-mail: info@artofcosyhome.com

Website: www.artofcosy.com

These General Terms and Conditions (hereinafter: “GTC”) have been adopted and entered into force for the purpose of regulating agreements (“Agreement”) concluded between users of the electronic commercial services provided on the Website (hereinafter: “Website”) and customers placing orders through the Webshop.

Hosting provider: ATW Internet Kft.

These GTC apply throughout the entire duration of any Agreement concluded between the Seller and the Buyer. If an Agreement is concluded, these GTC also apply to the consultation process preceding the formation of the Agreement, to the offer, to the legal relationship during the term of the Agreement, and to all rights and obligations arising after its termination.

Buyers and Customers within the meaning of these GTC are natural persons acting for purposes outside their trade, business, craft or profession.

For the purposes of these GTC, consumers may also include legal persons and organisations without legal personality, provided they act on a non-profit basis outside the scope of commercial or business activities.

The Agreement is concluded as a distance contract and is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on Certain Issues of Electronic Commerce and Information Society Services (“E-Commerce Act”), and Government Decree 45/2014 (II.26.) on the detailed rules of consumer–business contracts. The GTC have been accepted for an indefinite period and remain valid until revoked.

The Seller hereby excludes the application of the Buyer’s general terms and conditions. Such terms shall not apply to the Agreement even if they do not conflict with these GTC.

In case of any discrepancy between these GTC and the Agreement concluded between the Parties, the provisions of the Agreement shall prevail.

Subject of the Agreement

Sale of premium handcrafted small furniture and decorations made of natural materials (stone and wood), as well as individually manufactured custom products.

Language and Form of the Contract

The Website operates in both Hungarian and English.

The language of the Agreements falling under these GTC is Hungarian.

Such Agreements do not qualify as written contracts and are not filed by the Seller.

The Seller stores the order data. If the Buyer creates a customer account before submitting an order, they may access their order details at any time in the login area, including past orders, subject to applicable statutory data retention periods.

Obligation of Cooperation and Provision of Information

The cooperation and information obligations regulated in these GTC apply to all facts, data, information and circumstances necessary for the conclusion of the Agreement.

If the Buyer suffers any damage during performance or in connection with performance due to the Buyer’s failure to comply with these obligations, the Buyer may not claim compensation from the Seller.

If the Seller incurs any cost or damage due to the Buyer’s failure to comply with these obligations, the Buyer shall reimburse all costs and damages incurred by the Seller.

Registration and Customer Data

During the purchase process, the Buyer is required to provide personal data, which Art of Cosy collects and manages in accordance with the Agreement.

The Buyer bears sole responsibility for the accuracy, completeness and truthfulness of the data provided. The Buyer must ensure that their data remain up to date.

Art of Cosy excludes all liability arising from errors, omissions or false information provided through the Website.

Art of Cosy accepts no liability for delivery delays or other problems resulting from incorrectly and/or inaccurately supplied customer data.

Art of Cosy is not responsible for any damages resulting from the Buyer forgetting their password or making it accessible to third parties for reasons not attributable to the Seller.

In the customer account, the Buyer may review and, if necessary, modify open or recently submitted orders.

Art of Cosy reserves the right to exercise its virtual rights under applicable jurisdictions at its discretion, including issuing warnings, rejecting orders, limiting payment methods, suspending or terminating access to the Website or membership, or removing submitted content if these GTC are violated or if misuse is detected.

Product Prices and Shipping Costs

The prices valid at the time of ordering are those displayed on the product page of the Website. These are total prices, including VAT and packaging. Shipping costs are added separately.

Shipping costs are charged for each order based on the price indicated on the product page, and depend on factors such as size, weight and the shipping method selected. The latter is determined at the discretion of Art of Cosy.

Purchase

All product displays on www.artofcosy.com serve informational purposes only and do not constitute a binding offer. Product pages include photographs and additional information (product name, price).

Registration is not required for placing an order.

After clicking the “Order” button, the cart contents and the total purchase price are displayed. The system also indicates the delivery cost, which the Buyer must pay when placing an order. Personal pickup at the Showroom is also available.

During ordering, the Buyer must provide their e-mail address, full name, address and telephone number. Without this data, the service cannot be used.

An optional “Note” field allows the Buyer to provide additional information regarding the order or delivery.

Products displayed in the Webshop may be ordered online. The Buyer selects the desired product category, then the specific items. Each product page contains a photograph, description and price.

Displayed prices are gross prices including VAT.

The Buyer is not required to pay any additional fees unless explicitly governed by these GTC.

Product images serve as illustrations.

Accessories or decorative items shown in photographs are not part of the product unless specifically indicated.

The Seller assumes no liability for any typographical errors or incorrect data.

Placing Products in the Cart

After selecting a product, clicking “Add to Cart” places it in the cart without creating any purchase or payment obligation.

The cart may be freely modified until finalizing the order by clicking “Finalize Order.” Products may be removed, quantities changed, or more items added.

The “View Cart” icon at the top of the Website allows the Buyer to check the cart at any time.

The purchase process continues by clicking the “Order” button.

Order Review

After filling in the required fields, clicking “Continue” moves the Buyer to the next step.

The “Cancel” button allows the Buyer to delete or correct previously entered data.

On the “Order Review” page, all details are summarised: cart contents, user data, billing and shipping information, and the total amount to be paid.

Finalizing the Order

Once the Buyer has verified that the contents of the cart correspond to the desired products and that all data has been entered correctly, the order may be completed by clicking the “Place Order” button. The information displayed on the Website does not constitute an offer by the Seller to conclude a contract. For orders governed by these GTC, the Buyer is considered the offeror, and the Contract is established when the Seller accepts the offer submitted by the Buyer via the Website.

By clicking the “Place Order” button, the Buyer’s offer is deemed submitted and becomes binding on the Buyer for a period of 48 hours.

If the Buyer’s offer is not confirmed within 48 hours, the Buyer shall be released from the binding period.

Payment Terms

During the online ordering process, the Buyer may settle the purchase price and any applicable delivery or service fees by bank card, gift card, bank transfer, or other available payment methods. Accepted payment options include PayPal, credit cards (VISA, Mastercard, American Express), Apple Pay, Google Pay (available only for orders placed via web browser), and Klarna. Cash payment upon personal collection is possible only by prior arrangement.

In the case of card payments, the processing company is:

PayPal Europe

Registered office: S.á.r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

Company registration number: R.C.S. B 118 349 Luxembourg

The Webshop does not store any payment information provided during checkout. Such data is handled exclusively by the relevant payment processing provider, and their respective privacy policies apply.

By entering into the sales contract, Art of Cosy undertakes to transfer the products subject to the sale and enable the Buyer to acquire ownership. The goods remain the property of Art of Cosy until full payment has been received. Ownership passes to the Buyer upon handover. Art of Cosy must provide the Buyer with the products and any related documentation. Products are considered handed over at the time of personal collection or delivery.

Invoicing

The prices, delivery fees, and pickup costs stated in the order confirmation are final and include VAT and any other applicable charges.

An electronic invoice will be issued for the purchase and sent to the e-mail address provided by the Buyer during checkout.

Please note that if your data provided during checkout is incorrect as defined in Section 4, we are unable to issue a corrected invoice after the order has been fulfilled.

Invoices are sent from the e-mail address info@artofcosy.com by Art of Cosy’s contracted partner.

The Buyer is strongly advised to check their Spam/Junk folder regularly.

The purchase price of promotional or discounted products displayed on the Website applies only to the promotional quantity, promotional period, or while supplies last.

Gift Vouchers

Gift vouchers may be purchased in the Webshop or in person at the Showroom and can be redeemed exclusively on the Website www.artofcosy.com unless otherwise indicated. The gift voucher may be collected in person after purchase or sent to the Buyer via e-mail.

Gift vouchers and any remaining balance may be redeemed until the end of the calendar year following the purchase date.

Gift vouchers may only be redeemed for the purchase of goods and cannot be used to buy additional gift vouchers.

If the order total exceeds the balance of the gift voucher, the Buyer may pay the difference using the available payment methods. If the order total is lower than the voucher balance, the remaining balance may be used for a future purchase.

In the event of termination of the Contract for any reason, the refund will be issued by crediting the voucher balance and, if applicable, the original payment method used.

Gift vouchers are transferable.

Lost or stolen vouchers cannot be refunded. The Seller accepts no liability for lost codes.

Szállítási információk

Shipping is available within Hungary, throughout Europe, and outside Europe, to the delivery address specified by the Buyer. Delivery may occur via courier, pallet transport, or personal collection. Shipping costs depend on the weight, size, and destination.

General delivery times are provided on the respective product pages. For custom-made products, production time is approximately 3–6 weeks.

The ordered goods may be shipped as regular parcels or via freight forwarding, based on the Seller’s decision.

The Seller does not assume any procurement risk, particularly in the case of general procurement. The Seller is obliged to deliver only from its available stock or goods ordered from suppliers. The Seller is not obligated to deliver if it does not receive delivery from its supplier, receives incomplete delivery, or receives delayed delivery despite a substitute transaction, provided the Seller is not at fault. In such cases, the Seller will notify the Buyer without delay and refund any advance payments.

The Seller is not liable for failure or defective performance if caused by force majeure, despite taking all reasonable measures to mitigate its effects.

Force majeure includes all unforeseen events or events outside the Seller’s control that could not have been prevented through reasonable effort. These may include, but are not limited to: war, unrest, rebellion, military or civil coup, revolution, riots, embargo, governmental actions, fire, flood, storm, hurricane or other severe weather, earthquake, lightning, epidemic, pandemic, nuclear hazard, or any similar event rendering performance unlawful, impossible, or commercially unreasonable. In the event of force majeure, Art of Cosy shall inform the Buyer without delay. The Seller is relieved from its performance obligations for the duration of the event. Delivery deadlines shall be extended accordingly. If the force majeure event lasts longer than 8 weeks, both the Seller and the Buyer are entitled to withdraw from the contract.

If delivery fails for reasons attributable to the Buyer, the Seller shall charge the costs of the new delivery as well as reasonable storage fees starting from the failed delivery date. These costs apply even if the initial delivery was free for the Buyer. Before re-delivery, the Buyer will be informed of the additional costs, and re-delivery will only be carried out with the Buyer’s consent. Please note that refusal to accept delivery does not constitute a valid exercise of the right of withdrawal; the Buyer must explicitly declare withdrawal to Art of Cosy.

Art of Cosy reserves the right to withdraw from the Contract if the Buyer does not accept the new delivery within 7 days. In such a case, Art of Cosy will refund all payments already made. This also applies when the Buyer legitimately exercises their right of withdrawal—in such cases, the standard delivery cost is refunded as well.

13. Acceptance of Goods

The Buyer must inspect the goods delivered or handed over by the Seller within a reasonably short period of time. If the goods differ from those specified in the Contract or from what was actually delivered, the Buyer must notify the Seller immediately. Failure to fulfil this obligation means the Buyer is not entitled to request further delivery or replacement of goods, nor claim damages from the Seller.

If the Buyer suspects defective performance regarding goods or services from the Seller, they must notify the Seller immediately. The Seller assumes no responsibility for damages arising from delayed or omitted notification.

The Buyer must take all necessary and reasonably expected measures to prevent or mitigate damages that may arise in connection with defective performance.

Upon notification, the Seller must inspect the allegedly defective goods, and if the complaint is justified, the Seller will replace the defective item.

14. Warranty, Product Warranty, Statutory Guarantee

Guarantee

Art of Cosy is subject to mandatory guarantee obligations for consumer goods listed in Government Decree 151/2003 (IX.22.). The duration of the mandatory guarantee is 2 years for products priced between 10,000 HUF and 250,000 HUF, and 3 years for products priced above 250,000 HUF.

The guarantee document is provided electronically.

• Who must prove the defect?

During the guarantee period, it is always the Seller or the manufacturer who must prove that the defect was not the result of manufacturing.

• What rights does the Buyer have?

Repair, replacement, or refund is mandatory.

• How long does a repair take?

Repairs are carried out within 15 days. If this is not possible, written notice will be given with the expected deadline.

• How to submit a guarantee claim?

Guarantee claims must be submitted in writing, accompanied by the invoice.

• The guarantee does not cover:

Damages caused by accidents, moisture, heat, scratches, impacts, or chemicals. Defects resulting from improper use, incorrect handling, storage or maintenance. Natural material variations such as grain, colour, or pattern differences.

Statutory Warranty

Statutory warranty is a legal obligation ensuring that goods are free of defects at the time of purchase and meet the terms of the contract. Statutory warranty rights apply not only to consumers but also to non-consumer buyers (such as companies). Difference: consumers have 2 years, non-consumers have 1 year.

• When can the Buyer enforce statutory warranty rights?

If the Seller performs defectively, the Buyer may enforce statutory warranty rights under the Hungarian Civil Code (Act V of 2013).

• What defects are covered?

Statutory warranty applies to all products regardless of price or type. Used goods are also covered, although the statutory warranty period for consumers may be reduced to 1 year.

• Natural variations in materials are not defects. These include:

Grain, pattern, colour tone variations, minor surface differences — each piece has unique characteristics.

• What defects are not covered?

Normal wear and tear, improper use, accidental damage such as drops.

• Deadline for enforcing statutory warranty:

The Buyer must report the defect immediately after discovery, but no later than 2 months from discovery. However, statutory warranty rights cannot be enforced beyond the 2-year limitation period from performance.

Repair time during which the product cannot be used does not count toward the limitation period. For replaced or repaired parts, the limitation period restarts. This also applies if new defects arise as a result of repair.

• Against whom can statutory warranty be enforced?

Statutory warranty claims are enforced against the Seller. Withdrawal from the contract must also be declared to Pro Makeup Bt.

• How can it be enforced?

Warranty claims can be enforced with an invoice. Proof of purchase date and seller is required (order confirmation may be sufficient).

• Who bears the cost of returning the product?

According to Civil Code Section 6:166 (1), the Seller bears the cost of returning defective goods for inspection.

If the product is damaged during return shipping and the courier does not accept liability, the Buyer bears the cost and damage. Safe, trackable return shipping is recommended.

The Seller refunds the price using the original payment method once the product is received and inspected.

• What rights does the Buyer have under statutory warranty?

The Buyer may choose from the following statutory warranty remedies:

1. As a first step, the Buyer may request repair or replacement, unless the option chosen by the Buyer is impossible or would result in disproportionate additional costs for Art of Cosy compared to another remedy, taking into account the value of the service in fault-free condition, the seriousness of the breach of contract, and the inconvenience caused to the Buyer by enforcing the statutory warranty right. If the Buyer did not request or could not request repair or replacement, they may request a proportionate reduction in the consideration or — as a last resort — may withdraw from the contract.

The Buyer is also entitled — in proportion to the severity of the breach — to request a proportionate price reduction or to terminate the sales contract if Art of Cosy has not performed the repair or replacement, or has performed it but failed to comply fully or partly with its legally required obligation to take back the replaced product at its own cost, or has refused to bring the product into conformity, or if repeated performance failures occur despite attempts by Art of Cosy to ensure conformity, or if the defect is so serious that immediate price reduction is justified, or if Art of Cosy has refused to bring the product into conformity, or if it is clear from the circumstances that Art of Cosy will not bring the product into conformity within a reasonable time and without causing significant inconvenience to the Buyer. The reasonable deadline for repair or replacement begins when the Buyer notifies the defect. In case of withdrawal, Art of Cosy must refund the purchase price without delay.

If repair or replacement requires the removal of an installed product — installed before the defect became apparent and in line with the product’s nature and purpose — Art of Cosy will remove the defective product and install the replacement or repaired product at its own cost, or cover the associated removal and installation costs.

2. As a second step, the Buyer may request a proportionate price reduction if the Buyer is able to repair the defect themselves at Art of Cosy’s expense or have it repaired by someone else, or they may withdraw from the contract if Art of Cosy refuses repair or replacement, cannot fulfil this obligation, or if the Buyer’s interest in repair or replacement has ceased.

3. The Buyer may switch from their chosen statutory warranty right to another; however, the cost of switching shall be borne by the Buyer unless justified or caused by Art of Cosy. A price reduction is proportionate if the reduction equals the difference between the value of the goods received and the value the goods would have had if they were in conformity.

4. If the defect affects only a specific part of the goods supplied under the sales contract and the conditions for terminating the contract are met, the Buyer may terminate the contract only in respect of the defective goods. However, they may terminate it in respect of all goods purchased together if it would be unreasonable to expect the Buyer to keep only the goods conforming to the contract. If the Buyer terminates the contract in whole or in part as described above, the Buyer must return the affected goods to the business at the business’s expense. The business must refund the purchase price of the affected goods without delay once the goods or the proof of their return have been received.

5. Withdrawal is not permitted for insignificant defects. The burden of proving that a defect is insignificant rests on Art of Cosy.

When a quality complaint is received, a written report must be documented. This is important for future verification as it proves that the Seller handled the complaint.

Product Warranty

• When may the Buyer exercise product warranty rights?

In the case of a defect in a movable item (product), the Buyer may choose to exercise either statutory warranty rights or product warranty rights.

• What is the difference from statutory warranty?

Product warranty does not allow the Buyer to request a price reduction or withdraw from the purchase. These rights exist only in the framework of statutory warranty enforced against the Seller.

• What rights does the Buyer have under product warranty?

The Buyer may request only the repair or replacement of the defective product from the manufacturer. If unsuccessful, the Buyer may request a price reduction or termination of the sales contract from the Seller within the framework of statutory warranty.

• When is a product considered defective?

A product is defective if it does not meet the quality requirements in effect at the time it was placed on the market or if it does not possess the properties described by the manufacturer.

• Deadline to enforce product warranty rights:

Product warranty claims may be enforced within two years from the date the manufacturer placed the product on the market. After this period, the right is forfeited.

• Against whom and under what conditions can product warranty rights be enforced?

Product warranty claims may be enforced only against the manufacturer or distributor. The Buyer must prove the defect when enforcing a product warranty claim.

• When is the manufacturer (or distributor) exempt from product warranty obligations?

The manufacturer (or distributor) is exempt from product warranty obligations if it proves that:

(i) the product was not manufactured or placed on the market in the course of its business activities, or

(ii) the defect could not have been detected at the time of placing the product on the market given the state of scientific and technical knowledge, or

(iii) the defect results from the application of legislation or mandatory regulatory requirements.

The manufacturer (or distributor) needs to prove only one of these grounds.

Statutory and product warranty rights cannot be enforced simultaneously for the same defect. However, if the Buyer successfully enforces a product warranty claim, the statutory warranty for the replaced product may then be enforced against the manufacturer.

15. Right of Withdrawal

Many products in our Webshop are custom-made (unique colour, unique size, custom engraving, products tailored specifically to the Buyer and not suitable for resale). According to Section 29(1)(c) of Government Decree 45/2014 (II.26.), the consumer may not exercise the right of withdrawal for products made at the consumer’s request or clearly customised for the consumer.

16. Seller’s Obligations in the Event of Consumer Withdrawal

The Seller shall refund the full amount paid by the consumer, including delivery costs, within 14 days from becoming aware of the withdrawal. This does not apply to additional costs resulting from the consumer choosing a delivery method more expensive than the least costly standard delivery method.

Refunds shall be made using the same payment method used by the consumer, unless the consumer expressly consents to a different method without incurring additional charges. The Seller is not liable for delays caused by incorrectly or inaccurately provided bank account or postal address information.

If the consumer chooses a delivery method more expensive than the least costly standard method, the Seller is not required to refund the extra cost. In such cases, the Seller is only required to refund up to the standard delivery fee.

The Seller may withhold the refund until the goods have been returned or the consumer provides proof of return, whichever occurs earlier.

Consumer Obligations in Case of Withdrawal or Termination

Return of the Product:

If the Consumer withdraws from the contract in accordance with Section 22 of the Government Decree, they must return the product without delay, but no later than 14 days from the notification of the withdrawal, or hand it over to the Seller or a person authorized to receive it. The return is deemed timely if the Consumer sends the product before the deadline.

Costs Related to Returning the Product:

The Consumer bears the cost of returning the product. The product must be sent to the Seller’s address. If the Consumer terminates a service contract concluded outside business premises or between remote parties after performance has begun, they must pay the business a proportional fee for the services performed up to the date of termination. The proportional amount must be based on the full contractual consideration including tax. If the Consumer proves that this full amount is excessively high, the proportional amount must be calculated based on the market value of the services performed.

Consumer’s Liability for Depreciation:

The Consumer is liable for any depreciation arising from use exceeding what is necessary to determine the product’s nature, characteristics, and functioning.

Cases Where the Right of Withdrawal Cannot Be Exercised:

The Seller draws the Consumer’s attention to the cases listed in Section 29 (1) of the Government Decree where the right of withdrawal may not be exercised:

a) after full performance of a service if performance began with the Consumer’s express prior consent and acknowledgment of losing the termination right after completion;

b) for goods or services whose price depends on financial market fluctuations beyond the Seller’s control during the withdrawal period;

c) non-prefabricated goods made to the Consumer’s specifications or clearly personalized goods;

d) perishable or short-shelf-life goods;

e) sealed goods that cannot be returned after unsealing for health or hygiene reasons.

Limitation of Liability:

The Seller limits its liability for damages caused by breach of contract to damages occurring in the goods supplied, up to the value of the goods. The Buyer is not entitled to claim compensation for damages to their or third-party property or for lost economic advantages resulting from defective performance. This limitation does not apply to intentional breaches or breaches harming life, physical integrity, or health.

These limitations apply only to the extent permitted by governing law.

Art of Cosy’s Right to Withdraw:

Art of Cosy may withdraw from the contract before delivering the product if production or sale is discontinued, stock information is affected by technical errors, or after delivery if the product is recalled due to quality or manufacturing defects.

Art of Cosy may also withdraw if the Buyer fails to collect the product on the agreed pickup or delivery date. If exercising this right, Art of Cosy must notify the Buyer immediately and refund the purchase price (and any preparation, shipping, or storage fees) as soon as possible.

Art of Cosy may withdraw if the Buyer’s declarations under Section 6 prove false or raise justified doubts.

Confidentiality:

Both Parties must keep confidential all information obtained about the other Party during the contract, regardless of whether such information is labelled a trade secret. Confidential information may not be disclosed or misused during or after the contract. Use is permitted only to the extent necessary for performance and only by employees or subcontractors involved.

Confidentiality does not apply to information:

a) that is public knowledge;

b) disclosed lawfully without breach;

c) already in the receiving Party’s possession without restriction;

d) obtained lawfully from a third party not bound by confidentiality;

e) independently developed without using confidential information;

f) required to be disclosed to authorities by law.

Use of the other Party’s name, trademark, or identifying marks in advertising (internet, print, digital, presentations, social media) requires prior consent.

Exclusion of Liability:

Art of Cosy is not liable for damages arising from website use or from: undelivered data, network malfunctions, device or communication failures, loss of content or data, software failures, program errors, extraordinary events, technical failures (including force majeure), or the Buyer’s ISP fees.

Contact – Complaint Handling:

For inquiries:

Email: info@artofcosyhome.com

Postal address: 2045 Törökbálint, Balassy Bálint utca 2.

Defect reports must be submitted in writing. Processing begins within 5 business days. Please attach proof of purchase, a short description, and photo/video of the defect.

Final Provisions:

All legal disputes relating to www.artofcosy.com are governed exclusively by Hungarian law.

Consumer complaints may be submitted to:

Budapest Government Office

Consumer Protection Department

Address: 1117 Budapest, Prielle Kornélia u. 4/b.

Phone: +36 1 450 2598

Email: fogyved_kmf_budapest@bfkh.gov.hu

Pest County Government Office

Consumer Protection Department

Address: 1072 Budapest, Nagy Diófa u. 10–12.

Phone: +36 1 459 4843

Email: fogyasztovedelem@bfkh.gov.hu

Alternative dispute resolution is available through the Conciliation Body competent for the Consumer’s residence.

List: https://bekeltetes.hu/udvozlo

If any provision is invalid, the remainder stays in force. Invalid provisions will be replaced by applicable legal rules.

Effective: 2025.10.27.